Contact Support

We're here to help! Send us a message and we'll get back to you as soon as possible.

Other Ways to Reach Us

We typically respond within 24-48 hours during business days.

Frequently Asked Questions

How do I reset my password?

Click "Forgot your password?" on the sign-in page, or click here.

How do I add house members?

Go to the House page from your dashboard and click "Add House Member". You can invite guardians via email or add children directly.

How do I set up a PIN for my child?

Go to Account Settings, scroll to the "Login PIN" section, and enter a 6-digit PIN. This PIN will be required after your child uses their login link.

How do I manage my subscription?

All Zupia subscriptions are managed securely through your parent portal on our website. Simply log in at zupia.app to update your plan, change payment methods, or review your billing history.

How do I delete my account and data?

Yes, you can permanently delete your account and all associated household data at any time by logging into your Account Settings.
If you no longer have access to the app, you can request full account and data deletion by filling out the Contact Support form above, or by emailing us directly at support@zupia.app with the subject line 'Account Deletion Request'.

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